Hon Rom Marine Sports Service is committed to providing customers with exciting and quality marine sports experiences. To ensure customer satisfaction and convenience, we have developed a clear and detailed booking policy, making it easy for you to plan and enjoy your vacation to the fullest.
Service Booking Policy at HON ROM SEA SPORTS COMPANY LIMITED
HON ROM SEA SPORTS COMPANY LIMITED, with address at 105 Xuan Thuy Street, Kp. Long Son, Mui Ne Ward, City. Phan Thiet, Binh Thuan, is committed to bringing customers exciting and quality marine sports experiences. To ensure customer satisfaction and convenience, we have developed a clear and detailed booking policy, making it easy for you to plan and enjoy your vacation to the fullest.
1. Service Order Instructions
Order Services Online
Customers can easily book marine sports services through our official website at thethaobienhonrom.com. Our website is designed to be user-friendly and easy to use, allowing you to find detailed information about our services, view real photos and reviews from previous customers. To book a service, you just need to select the desired service, fill in your personal information and confirm the booking.
Order Service Over The Phone
If you have difficulty booking services online or need further advice, you can contact us directly by phone number 0849772664. Our customer support team is always ready to answer any questions. and assist you during the service booking process.
2. Service Booking Confirmation
After booking, you will receive a confirmation email or text message from us. The confirmation email will include details of the booked service, time, location and other necessary information. We recommend that customers carefully check the information in the confirmation email and contact us immediately if there are any errors.
3. Payment Policy
Online payment
We accept payments via a variety of online methods, including credit cards, debit cards and popular e-wallets. Paying online saves you time and secures your seat for the services you have chosen.
On-Site Payment
In addition, customers can also choose to pay directly at our office before participating in the activities. We accept cash and credit card payments on site.
4. Service Cancellation Policy
Cancel Service 48 Hours Before
If you need to cancel a service, please notify us at least 48 hours before the start time. In this case, we will refund the full amount paid or assist you in switching to another service without charge.
5. Cancel Service Within 48 Hours
For cancellations within 48 hours before the start time, we will charge a cancellation fee. The cancellation fee will be deducted from the paid amount and the remainder will be refunded or converted to another service at your request.
Service Cancellation Due to Weather
In case the service is canceled due to unsafe weather conditions, we will notify the customer as soon as possible and refund the full amount paid or support a change to another date suitable for the situation. your plan.
6. Service Change Policy
We understand that your plans may change, so we are flexible in supporting service changes according to customer requirements. If you want to change your booked service, please contact us at least 24 hours before the start time. We will do our best to accommodate your request and do not charge additional fees for minor changes.
7. 24/7 Customer Support
Our customer support team is always ready to help you 24/7. Whether you have questions about the service, need assistance in booking the service, or encounter problems while participating in activities, we are always here to support you. You can contact us via phone number, email or through the official website.
HON ROM SEA SPORTS COMPANY LIMITED always puts customer satisfaction and safety first. With a flexible, clear booking policy and a dedicated support team, we are committed to bringing you the best experiences on Hon Rom beach. Come and explore exciting activities with us, and enjoy your vacation to the fullest!